Important Note: This Privacy Policy describes dewa1000's data protection practices and applies to all users of our platform. By using dewa1000's services, you agree to the collection and use of information as outlined in this document. Please read it carefully.
1Introduction
Dewa1000 takes our responsibility to protect the privacy of every member using our platform seriously. This Privacy Policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and the best international data protection standards.
We believe that the trust you place in us — including your personal information — is something that must be handled with the utmost responsibility. Every data-related decision is therefore made with our members' best interests and safety as the top priority.
This Policy applies to all information collected through dewa1000.fun, our mobile app, and all official communication channels including live chat and email customer support.
2Information We Collect
Dewa1000 collects two main categories of information to enable us to provide a safe, seamless service tailored to each member's needs.
Information you provide directly:
- Full name as it appears on your official identification document
- Date of birth for age verification purposes
- Active email address and mobile phone number
- Bank account or digital wallet details for deposit and withdrawal purposes
- Copies of identity documents (MyKad or passport) during the KYC process
- Communication details you share when contacting customer support
Automatically collected information:
- IP address and network information when you access the platform
- Device data including device type, operating system, and web browser
- In-platform activity records such as games played and transaction history
- Usage data including pages visited and time spent on the platform
- Cookie and similar tracking technology data
| Data Categories | Example Information | Primary Purpose |
|---|---|---|
| Identity | Name, date of birth, IC number | Account Verification & KYC |
| Contact | Email, phone number | Communication & Notifications |
| Finance | Bank account details, transaction records | Payment Processing |
| Technical | IP address, device type | Security & Fraud Detection |
| Usage | Game history, login activity | Service Enhancement & Recommendations |
3How We Use Your Data
Every piece of information we collect is used for clear and lawful purposes. dewa1000 does not use your data for any purpose other than those stated below:
- Account management: Processing registrations, verifying identities, and managing your member account.
- Transaction processing: Facilitating deposits, withdrawals, and bonus payments securely and accurately.
- Platform security: Detecting and preventing fraud, money laundering, and other suspicious activities.
- Legal compliance: Fulfilling legal and regulatory obligations, including anti-money laundering (AML) reporting requirements.
- Service communications: Sending important notices regarding your account, transactions, and platform updates.
- Marketing: Sending promotional information and exclusive offers — only to members who have given their consent.
- Platform improvement: Analyzing usage patterns to improve functionality, interface, and overall experience.
- Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and offer appropriate support.
Dewa1000 never sell, rent, or trade your personal data to third parties for marketing purposes without your explicit prior consent.
4Sharing Information with Third Parties
In the course of operating the platform, dewa1000 may occasionally need to share certain information with carefully selected third parties. All such sharing is carried out on legitimate grounds and within the limits prescribed by law.
- Payment service providers: Payment gateways and financial institutions that process your transactions use industry-standard encryption.
- Game software providers: Game development companies that provide game content on our platform, with access limited strictly to the data required.
- Technical service providers: Cloud infrastructure and cybersecurity providers that help us operate the platform securely.
- Statutory authority: Law enforcement agencies and regulatory bodies when required by law or court order.
- Fraud investigators: A specialist company that helps us detect and prevent fraudulent activity to protect all members.
All third parties we work with are required to sign strict confidentiality and data protection agreements. They are only permitted to use your information for the specific purposes agreed upon with us.
5Data Security
Dewa1000 continuously invests in the latest cybersecurity infrastructure to ensure your personal data is always protected at the highest level. The following are the layers of protection we maintain:
- 256-bit SSL/TLS encryption: All data transmitted between your device and our servers is encrypted using military-grade encryption protocols.
- Data-at-rest encryption: Personal data stored in our database is also encrypted to prevent unauthorized access.
- Layered access controls: Only authorised personnel with a legitimate business need may access user data, and every access is logged.
- 24/7 security monitoring: A threat detection system operates around the clock to identify and respond to any suspicious activity.
- Regular penetration testing: Independent security audits are conducted periodically to identify and address any system vulnerabilities.
- Two-factor authentication (2FA): Additional security layers are available on all member accounts to prevent unauthorized access.
While we take all reasonable precautions, no security system is entirely impenetrable. You also play an important role — please ensure your account password is strong, unique, and never shared with anyone.
6Cookies & Tracking Technologies
Dewa1000 uses cookies and similar tracking technologies to enhance your experience on the platform, understand usage patterns, and ensure the security of your login session.
Types of cookies we use:
- Essential cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled without affecting platform functionality.
- Performance cookies: Collecting data on how you use the platform to help us improve performance and speed.
- Functionality cookies: Remembering your preferences and settings, such as language and display format, for a more personalized experience.
- Analytics cookies: Helping us understand which pages are most visited and where users encounter difficulties.
You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality and your experience on the dewa1000 platform.
7Data Retention Period
Dewa1000 retains your personal data only for as long as necessary to fulfil the purpose of collection or as required by Malaysian law.
- Active account data: Retained for the duration your account is active and for a defined period following account closure.
- Financial transaction records: Retained for a minimum of 7 years in accordance with financial and anti-money laundering legal requirements.
- Communication logs: Retained for 2 years for dispute resolution and internal audit purposes.
- Usage and analytics data: Deleted or anonymised after 24 months.
- KYC Documents: Retained for the period specified by the relevant regulatory authorities.
When data is no longer needed, it will be securely deleted or anonymised using approved data disposal procedures.
8Your Rights Regarding Personal Data
As a dewa1000 user and Malaysian citizen, you have the following rights regarding your personal data under the Personal Data Protection Act 2010:
Right to Access
You have the right to request a copy of the personal data we hold about you. Requests will be processed within 21 business days.
Right to Rectification
If your data is inaccurate or outdated, you have the right to request a correction at no charge.
Right to Withdraw Consent
You may withdraw consent for marketing communications at any time through your account settings or by contacting our customer support.
Right to Restrict Processing
In certain circumstances, you may request that we restrict how we process your personal data while a dispute is being resolved.
Right to Lodge a Complaint
If you believe your privacy rights have been violated, you have the right to lodge a complaint with Malaysia's Personal Data Protection Department.
To submit any data rights request, please contact our privacy team via live chat within the platform or through the official dewa1000 email.
9Children's Data Protection
Dewa1000 takes the protection of children in the digital space very seriously. Our platform not designed for and not targeted at individuals under the age of 18.
We do not knowingly collect personal data from minors. Should we discover that personal data of a minor has been collected without proper age verification, we will take immediate steps to delete that data and close the account in question.
If you are a parent or guardian and believe your child has registered an account on dewa1000, please contact our support team immediately for follow-up action.
10Privacy Policy Amendment
Dewa1000 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or service improvements. Any significant amendments will be communicated to members via:
- Prominent notices on the dewa1000 website homepage
- Email notification to all registered members
- In-platform notices during login sessions
The "Last Updated" date at the top of this document will always reflect the latest version of our policy. We encourage you to review this policy periodically. Your continued use of the dewa1000 platform after any amendment is published constitutes your acceptance of those changes.
11Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, the dewa1000 privacy team is ready to assist you.
- Live Chat: Available 24/7 directly within the dewa1000 platform — the fastest way to get an immediate response.
- Email: [email protected] — for detailed enquiries related to data and privacy.
- Response time: We aim to respond to all privacy-related enquiries within 3 business days.
The dewa1000 support team operates fully in Bahasa Malaysia. You can reach us comfortably in your native language and receive clear, professional assistance.
Why Members Trust dewa1000 to Protect Their Data
Data protection is not merely a legal obligation for us — it is a core value we uphold in every decision involving member information.
Military-Grade Encryption
All data transmitted and stored is protected with 256-bit SSL encryption — the same security standard used by financial institutions and governments worldwide.
Malaysia PDPA Compliance
The dewa1000 privacy policy is fully drafted in compliance with Malaysia's Personal Data Protection Act 2010, ensuring your rights as a local user are comprehensively protected.
Data Control in Your Hands
You have full control over your personal data — from the right to access, correct, and withdraw consent, all easily managed through the platform.
Regular Security Audits
Dewa1000's security infrastructure is periodically audited by accredited independent third parties to ensure data protection standards remain current against the latest threats.
No Data Sales
Dewa1000 never sells or rents member personal data to advertisers or third-party data brokers. Your data is used solely to improve your experience on our platform.
Dedicated Privacy Team
We have a dedicated team handling all privacy-related enquiries and requests. Every issue is taken seriously and resolved within the committed timeframe.